Introduction to the fundamentals of skilful communication – your path to becoming a confident anf influential manager
This course is designed to help develop and strengthen communication skills for aspiring and new managers, supervisors, business owners, leaders, and anyone else who manages a team.
What you’ll learn
- Learn key communication skills get off the ground running as a first-time manager..
- Embrace the two-way process necessary to ensure messages have been correctly understood.
- Gain awareness of the potential negative consequences of communication breakdowns that you need to avoid at all costs..
- Steps you need to implement to ensure effectively communication takes place.
- Enjoy enhanced relationships with others by understanding and working with personality styles.
- Recognize your leadership style and when to adapt it based on circumstances.
- Become aware of common management communication pitfalls that you must avoid to be successful.
- What to do to encourage and foster a culture of open communication amongst team members.
- Understand the importance of being assertive and how to develop this skill..
- Come across as confident and professional by focusing on your speech and words.
- How to master the art of asking quality questions to get the answer you are looking for.
- How to practice ‘active listening’ to avoid misunderstandings and build rapport.
- Steps for mastering the art of non-verbal communication.
- Steps you can introduce to motivate and inspire your team.
- Easy to implement guidelines to using praise as a powerful motivational tool.
- Implement guidelines for providing constructive feedback leading to improved performance and development..
- Benefit from enhanced decision-making thanks to clear communication.
- Enjoy better time management.
- Better able to allocate resources, set expectations and priorities.
- Better able to guide your team through period of change.
- Appreciate the importance of empathetic leadership and steps you can implement to develop this vital skill.
- How to say ‘no’ diplomatically so as not to alienate or antagonize the other person.
- Practice communication skills that build strong employee engagement, morale, satisfaction, and greater productivity..
- Stronger leadership – greater career success.
Course Content
- Introduction –> 4 lectures • 16min.
- The Importance of Effective Communication –> 6 lectures • 20min.
- Flexibility and Adaptability in Communication –> 10 lectures • 45min.
- Components of Effective Communication –> 4 lectures • 20min.
- The Art of Effective Questioning –> 5 lectures • 24min.
- Active Listening –> 6 lectures • 31min.
- The Art of Non-Verbal Communication –> 5 lectures • 21min.
- Motivating and Inspiring your Team –> 9 lectures • 32min.
- Communicating with Empathy –> 4 lectures • 18min.
- Putting it all Together –> 3 lectures • 14min.
Requirements
This course is designed to help develop and strengthen communication skills for aspiring and new managers, supervisors, business owners, leaders, and anyone else who manages a team.
Effective communication is above all skilful communication; and so in this course you will be introduced to the key areas you need to focus on and become proficient in, in order to develop and fine tune ‘communication mastery.’
What you will learn and what is included:
- over 40 evidence-based communication-related learnings and best-practices are included in this course, each designed to strengthen your ability to communicate with confidence and influence.
- examples, exercises, guidelines, step-by-step instructions, and a downloadable course workbook.
- the main body of the course consists of 8 sections, and each section includes: a section exercise, a section tip, plus a quiz for fun and to check your understanding of the section content.
The following are some of the benefits you will enjoy when you implement the course teachings:
- Appreciate the importance of effective communication
- Benefit from understanding personality styles, yours and that of your team and others you interact with
- Better relate to others by practising versatility and adaptability
- Implement effective questioning techniques
- Enjoy stronger employee engagement, motivation, and performance
- Better able to guide your team through workplace changes
- Follow guidelines for constructive feedback skills
- Quality goal alignment of team and organizational goals
- Build strong professional relationships
- Better able to foster a team culture of innovation and creativity
- Enhanced customer relations
- Less conflict and better able to diffuse conflict when it does occur
- Less misunderstanding
- Less wasted time having to address issues
- Enhanced decision-making
- Feel empowered and confident
- Be a great manager!!!
As mentioned above, this is an ‘introductory’ level course that addresses numerous communication skills. These are in themselves stand-alone courses. After completing this course, if you identify and wish to further develop a particular communication based skill you could enrol in an advanced course that focuses exclusively on your chosen topic.
To a large extent, your success as a manager will depend on your communication skills. . the good news is that effective communication is a skill that can be learned, and this course is an excellent introduction to these skills.
Who should attend?
This course is for you if you are new to management or aspiring to a management position. It is also suitable if you have been in a management position for some time and wish to become more impactful when communicating.
Enrol now in “Essential Communication Skills for First-time Managers”. You will gain immediate access with peace of mind knowing that Udemy offers a 30 day ‘no questions asked’ money-back guarantee.