Jumpstart into Writing User-Friendly Procedures

Get a jumpstart into writing simple, user-friendly procedures even if you’ve never written one before.

Is this course for you?

What you’ll learn

  • What’s the difference between a procedure, policy and instruction.
  • Why are procedures important for your business.
  • How to clearly define the process you want to document.
  • How to structure the headings in your documents so that they automatically follow the process.
  • How to clearly present information for the user without using lots of paragraph text.
  • Lots of tips and tricks on user-friendly writing.

Course Content

  • Introduction –> 2 lectures • 11min.
  • 1. Define the Process –> 4 lectures • 28min.
  • 2. Create Your Document –> 2 lectures • 13min.
  • 3. Organize Your Content –> 3 lectures • 11min.
  • Course Wrap Up –> 2 lectures • 2min.

Auto Draft


Is this course for you?

This course is for you if you answer yes to one or more of the following…


  • You don’t know where to start in creating or revamping your company procedures
  • You’ve never been trained how to write a procedure
  • You struggle with, or even dread, writing as part of your job
  • You’ve never been shown how to organize information with the end-user in mind
  • You typically just brain dump information into a document without a plan or structure to follow
  • Your documents are long-winded, full of long paragraph text and passive sentences that nobody wants to read


What are the learning objectives for this course?

The following summarises the learning outcomes you should expect from each section.



  • Get familiar with the course layout.
  • Understand definitions and best practice to writing procedures.
  • Learn the difference between a procedure, policy and work instruction.

Define the Process

  • This module is all about understanding the process you are writing about.
  • Learn how to process map the process with your Subject Matter Experts (SMEs).
  • Why it’s important to understand where decision points are in the process.
  • Some ways to document and use your process map in your writing.

Create Your Document

  • This module is where you start your document – but the most important things here are about structure, not about writing content.
  • Learn what information goes where in a document.
  • Create your sections based on the process map you developed from the previous module.

Organise Your Content

  • Now it’s time to write the content!


  • What should your next steps be?


Some fine print

As an introduction course, training content has been compiled from a more detailed comprehensive course on writing user-friendly procedures. This ‘jumpstart’ course covers key concepts only, and does not include workbooks or some of the content you may hear mentioned in the videos.

Get Tutorial