English for the Workplace – Language for Professionals

Complete Business English course – professional communication skills, job interviews, meetings and customer service.

Do you already speak English at work but want to feel more confident and natural sounding when dealing with customers and colleagues?

What you’ll learn

  • Talking about work – likes/dislikes – what do you want from a job?.
  • Talking about your job – what do you do?.
  • How to speak to customers and solve problems on the telephone.
  • How to feel more confident about job search process / CV – Interviews – Cover letters.
  • How to disagree politely with your colleagues.
  • How to communicate with colleagues and customers.
  • Finding work – what skills do you have? (hard vs soft).

Course Content

  • Working life –> 9 lectures • 29min.
  • 1.1 Applying for a job –> 11 lectures • 40min.
  • Communication skills at work –> 12 lectures • 37min.
  • Customer Service –> 8 lectures • 23min.
  • Behaviours at work –> 3 lectures • 8min.
  • Thank you –> 1 lecture • 1min.

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Do you already speak English at work but want to feel more confident and natural sounding when dealing with customers and colleagues?


Do you want to stop feeling nervous when speaking on the telephone and expressing yourself in meetings and in face-to-face situations?


Do you want to feel more confident in interview situations, when giving your opinion at work or when you want to disagree with someone in a polite way?


If the answer to any of these situations is YES, this is the right course for you!


Your instructor

Experienced English teacher, Mike specialises in teaching English to adults from all over the world. He also teaches French and Spanish and has a successful Udemy course which has attracted many students from all around the world.

Following a course at college he recently taught on English used at work (Apr 2022), he decided to take this course online because of the feedback he had from many of his students. So many said that it helped them feel more confident about the way they saw their work. And their ability to express themselves better around the topic of work.


How will this course be structured?

The course will be divided into 4 clear sections.


Section 1 – working life – Talking about work, what you like / dislike / plans for the future / what skills you have to bring to a job – both hard and soft and how to come across well at Interview – to land the job you really want to do!


Section 2 – Communication skills at work- this section will be all about how to effectively communicate with your colleagues. We look at how powerful and effective it is to be a good communicator when you want to give your opinion on something / explain things/ presenting ideas and so on.


Section 3 – we look at one specific area where language is critical and this is customer service. You’ll hear examples of good and bad customer service and real scenarios to help you put into practice the tips that I share with you.


Finally, in Section 4, we look at certain behaviours at work – mindset, motivation and creative thinking and how these can be super helpful in shaping the way we act at work and view work, so we can feel more engaged, more alive and have a better chance of enjoying our work!


Style of the course

This course is designed to be as interactive as possible!  Lots of assignments, self-reflection and quizzes, so you don’t just listen to one voice, we know how boring this can be!!

As well as listening to Mike, you will hear audio from different people talking about work and role-plays about customer service. There will be assignments and quizzes in each section of the course and you have the opportunity to communicate with me both during and after the course.


Is this course for native speakers as well as non-native speakers?

Yes! This is not a strictly speaking English course, even though it contains some language points which may seem obvious to native English speakers. The content is designed to be useful for any one in the job market, it doesnt matter what is your first language.


Who this course is for:

  • Non native English speakers who need to communicate in English language in a workplace setting
  • Native or non-native employees applying for new positions, promotions, or a change in profession
  • Managers who need to communicate professionally and effectively with their teams and customers in English.
  • People who need to speak to customers or clients in the English language.


What you will learn:

  • Talking about work – likes/dislikes – what do you want from a job?
  • Talking about your job – what do you do?
  • Finding work – what skills do you have.
  • how to speak to customers
  • how to solve problems on the telephone
  • how to use small talk at work to improve your business relationships.
  • how to disagree politely with your colleagues
  • essential Business English vocabulary.
  • lots of Business English idioms and expressions.
  • and much, much more!
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